Frances 3-Seat Sofa Dotted Brown

Care instructions

Vacuum the sofa regularly using a soft upholstery attachment to remove dust and dirt. For stains, dab gently with a clean, slightly damp cloth – avoid rubbing, as this can affect the fabric's texture and color.

For an even and smooth surface, we recommend that seat and back cushions, where possible, are plumped and shaped regularly.

For more thorough cleaning, we recommend professional dry cleaning. Frances has a removable cover specifically to allow for easy washing when needed.

Shipping & Returns

Available for delivery throughout the EU, Norway, and the UK. For deliveries to Norway, all customs clearance costs are included in the stated prices.

Delivery time

• Furniture made to order is normally produced within 6–8 weeks.
• During peak seasons, summer, and Christmas, production time may be slightly longer due to high demand and holiday periods at our factory.

Delivery and carrying service

• Throughout Sweden, you can choose curbside delivery, and in metropolitan areas (Stockholm, Gothenburg, and Malmö), delivery with carrying service to a designated room is also available. Prices for this depend on where you live in the country and are shown at checkout when you enter your postal code.
• Note that the carrying service does not include unpacking, assembly, or removal of packaging materials.
• If you have ordered products from our retail assortment in connection with a larger piece of furniture, such as a sofa, these will be sent as a separate parcel to your nearest post office/pickup point.
• Be sure to measure doorframes, stairwells, and other spaces that may limit accessibility during delivery. As a consumer, you are responsible for ensuring that the furniture you have ordered can be delivered to your desired location.
• Returns due to limited space are handled as standard returns, where you as a customer will be charged for the failed delivery.
• Please note that you as a customer will be charged for return shipping and any new shipping costs if you are not at home or for any other reason are unable to receive your item at the agreed delivery time.

Archipelago deliveries

• For deliveries to the archipelago, delivery is normally made to the last point accessible by road. If you wish for further delivery into the archipelago, for example to a ferry terminal or a pier on the island, this can in some cases be arranged for an additional fee.
  Contact our customer service at info@melimelihome.se when placing your order, and we will look into the possibilities and get back to you with a price quote.
• Please note that delivery to a private pier assumes that the pier is accessible and safe for transport, and that the carrier can dock by boat.

Assembly

• All our Frances sofas are generally delivered fully assembled in one piece (1 package).

Right of withdrawal and returns

• If your item was a stock item at the time of your order, you have the right to return your item within 14 days of receiving your order. The item must be in unused condition, with undamaged packaging, and with all labels attached.
• For sofas, armchairs, headboards, footstools, covers, or other items that are made-to-order at the time of purchase, the right of withdrawal applies for 14 days from the date the order was placed. This is because the item is specially ordered or custom-made. If the right of withdrawal is exercised after 14 days from the order date, 30% of the product price will not be refunded.
• In addition to the statutory 14-day right of withdrawal, we at MELIMELI offer an extended return period of a total of 100 days on our furniture, subject to the same conditions as the right of withdrawal. To exercise your return right, the product must be in a resalable condition in its original, unopened packaging.
• If your product was a stock item at the time of order, the full price of the product will be refunded upon an approved return. No shipping or return costs will be refunded.
• If your product was instead a made-to-order item, 70% of the product price will be refunded, with the 30% deposit being non-refundable. No shipping or return costs will be refunded.
• To return an item, please contact us: info@melimelihome.se.
• Please note that a deduction may be made if the value of the product has decreased due to it being handled more than necessary to determine its characteristics or function. This may apply, for example, if the return conditions are not met, such as the product not being in "as-new" condition or if the original packaging is damaged or missing.

Refunds

• Refunds are processed once the return has been received and approved.
• When exercising the right of withdrawal, the full amount for the product is refunded. Please note that if the item has already been shipped, the shipping cost will not be refunded, and you as the customer are responsible for the cost of the return shipping.
• When returning an item, you as a customer are responsible for the condition of the product during the return shipment.
• For furniture, the return shipping cost is the same as the shipping price you paid when ordering and receiving your furniture.